|
I have a Computer Repair company and I am looking into ways to do remote desktop repair,without adding third party products to the customers computer.
I know that Remote Desktop And remote assistance do not work exactly the same way. I have had several customers that I needed to do a remote session with but remote assistance Outside of messenger is a pain unless you are on the same subnet.
What I was trying to figure out was the way Microsoft(Dell,HP,ect..)built in the user accounts for for remote helper, I would like to be able to do that for my customers.
I'm having trouble figuring out when you would need to add a account ,how or where you need to add an account, which system you need to add it to.And what format it would need to be in.just a user name, Machine\ User Name or what.
I have read several things but it is just not sinking in for some reason.
Edit:
The only thing I have ever really had to do with remote accounts is to disable or remove them,I have never had to set one up before.
modified 18-Apr-12 18:34pm.
|
|
|
|
|
neither of my solutions would work for you then(logmein would require a third party install).
Have you looked at something such as www.join.me ? That would require the user to connect and give permission on a case by case basis, not just access any time you wish. Just a possible suggestion.
|
|
|
|
|
Just looked at that, not for me.
My question was originaly around getting a better understanding of remote user accounts,after reading stuff again I guess it would depend on if you were connecting in a domain or active directory or you were just wanting do a remote desktop session.
It is just one of those things that should be simple to understand ,but just won't sink in.
once I can figure out what needed to be put where then I could understand better.
I may need to write my own program to achive what I am wanting to do.I still have allot more learning to do in order to create a secure program.
Thanks for your time.
|
|
|
|
|
WebEx is a real good option if you don't want to have to install anytihng on the other machine. If you want something free you can use VNC. You can also have them sign into Windows Live Messenger and add you as a friend then they can initiate remote assistance through that. RDP is the other option. and they can add a local user on there machine, then go to a place like whatsmyip.org to get there IP address, and open up a port on the firewall for you.
RDP is generally not considered secure though.
I think if you check out webex you will be happy with it. It is well known in the industry.
|
|
|
|
|
I have been using messenger but some of the dog systems I'm trying to connect to are even slower runing thru microsoft servers.
I have used VNC several years ago to connect to a (Un named) University System.
I've written a small app that will get the internal and external ip of a system.
Ok looks like at the moment I need to learn more about the rdp. I was going cross eyed trying to read thru it all.I downloaded the Whole spec.
After some more testing today I discovered Windows 7 Pro Uses IPv6 addresses and the loopack adapter to connect remote assistance.
While Connected using a ticket between Win 7 Pro (novice) and Win Vista Ultimate (Expert) on the Win 7 system:
Tunnel adapter Local Area 9 IPv6 address listening on TCP port 49246
tunnel adapter Link-Local IPv6 address listening on TCP port 49245
Another link local address Listening on TCP Port 49245 (posibly the Wireless card)
Same LinkLocal address Conected to remote system on same TCP port 49245.
Still not totaly sure what all of that means, but don't think those ports agree with what is published. WIll have to recheck the documentaion again.
I was compairing what was open before during and after a connection for remote assistance.
Thanks for the Links
|
|
|
|
|
I use Remote Desktop for some friends who aren't too computer savvy.
A good start is to look at Microsoft's instructions^ for setting up RdP on XP. Then branch out to Vista and Win 7 where you have a few more choices (intended to increase security).
If you are intending to use this for remote help on computers that you have made/sold, then before you deliver them add a user account/password for your company and set up the RdP access permissions to allow that user.
If I have correctly understood your query concerning the format to be used for the user name, it will be of the form Computer_Name\User_Name.
However.. and this is a big one, this will not work if the remote user is behind an IPV4 only NATting modem/router, so you will either need to make a VPN connection as suggested above or manually forward the RdP port when you visit the client (and make sure that RdP is enabled in the firewall). The same applies to VNC.
Some alternatives have been mentioned, there is also TeamViewer which I have used successfully through routers.
On the other hand, the Win 7 "ask for help" seems to work about 50% of the time between heterogeneous networks when using a ticket sent by e-mail.
|
|
|
|
|
The paticular system that started all of this again was my Moms, it's an old single core Xp system my brother gave her and I Installed all of the parts to connect her to DSL.
I will be going down this weekend to look and see how her Modem/router is set up and see what it is blocking, It won't reply to pings.
It might be easier to set up a small server on my End and get the customers(and mom) to connect to me.
I have an action pack subscription from Microsoft I could finaly put the server Software to use, testing different ways.
Thanks for all of the Suggestions,
looks like I have alot of reading and experimenting to do.
|
|
|
|
|
The experiment with my mom trying to connect with windows live messenger was a dismal failure.
I set up a new hotmail account just for connecting from her computer to mine, allowed Messenger to save the username and password, tested and retested it, all worked while I was there.
Today we tested it out, what should have happened was she would just have to click on start > click on the live messenger icon then click sign on button.
Only problem is, from the time I left Saturday to the time we tested it today the saved username and password disappeared. Being how my mom’s hands and eyes are not to good she had trouble typing in the long username and password I had assigned to the account, and she kept getting an incorrect user name or password error. So we had to abandon that till I can get back down there again and see what went wrong.
In the meantime it looks I need to get back to the specifications and the how-to’s for each version of windows, seeing how no 2 work exactly the same. I have started collecting the information to create a tools specify for checking registy,Running services or lack of, and firewall rules. I found the location in the registry where the firewall rules are written.
I need to write a program that will connect people like my mom with her difficulties. Or others that are just computer challenged.
Thanks again everyone for your suggestions.
|
|
|
|
|
When working with workgroups, and having two PCs called PcA and PcB, you can specify the remote "domain" as a period(.) followed by the backslash (\).
So, you can set the credentials on PcA for accessing all shared resources on PcB by opening a command prompt on PcA (cmd.exe) and type (replace UserAtB with the actual username at PcB):
net use /user:.\UserAtB \\PcB
Regards, E
|
|
|
|
|
Thanks for the Information.
|
|
|
|
|
Just out of badness.
Although to be fair, I suppose my role does include sysadmin.
It is just that it is so god-awful a part that I try not to think of it.
|
|
|
|
|
"I will never again mention that I was the first poster in this forum!"
Yes you will, as often as you can. Wonder who'll be the millionth poster? Think that may take a wee bit longer than over on the light side - this is, plainly, the dark side of CP and I'm only here as a spy for the Jedi... oh, wait, wrong forum...
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." Red Adair.
nils illegitimus carborundum
me, me, me
|
|
|
|
|
I guess I will be the 3rd? I wonder will this count for anything in the future?
|
|
|
|
General 
News 
Suggestion 
Question 
Bug 
Answer 
Joke 
Praise 
Rant 
Admin 
Submit an article or tip
