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I use Remote Desktop for some friends who aren't too computer savvy.
A good start is to look at Microsoft's instructions^ for setting up RdP on XP. Then branch out to Vista and Win 7 where you have a few more choices (intended to increase security).
If you are intending to use this for remote help on computers that you have made/sold, then before you deliver them add a user account/password for your company and set up the RdP access permissions to allow that user.
If I have correctly understood your query concerning the format to be used for the user name, it will be of the form Computer_Name\User_Name.
However.. and this is a big one, this will not work if the remote user is behind an IPV4 only NATting modem/router, so you will either need to make a VPN connection as suggested above or manually forward the RdP port when you visit the client (and make sure that RdP is enabled in the firewall). The same applies to VNC.
Some alternatives have been mentioned, there is also TeamViewer which I have used successfully through routers.
On the other hand, the Win 7 "ask for help" seems to work about 50% of the time between heterogeneous networks when using a ticket sent by e-mail.
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The paticular system that started all of this again was my Moms, it's an old single core Xp system my brother gave her and I Installed all of the parts to connect her to DSL.
I will be going down this weekend to look and see how her Modem/router is set up and see what it is blocking, It won't reply to pings.
It might be easier to set up a small server on my End and get the customers(and mom) to connect to me.
I have an action pack subscription from Microsoft I could finaly put the server Software to use, testing different ways.
Thanks for all of the Suggestions,
looks like I have alot of reading and experimenting to do.
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The experiment with my mom trying to connect with windows live messenger was a dismal failure.
I set up a new hotmail account just for connecting from her computer to mine, allowed Messenger to save the username and password, tested and retested it, all worked while I was there.
Today we tested it out, what should have happened was she would just have to click on start > click on the live messenger icon then click sign on button.
Only problem is, from the time I left Saturday to the time we tested it today the saved username and password disappeared. Being how my mom’s hands and eyes are not to good she had trouble typing in the long username and password I had assigned to the account, and she kept getting an incorrect user name or password error. So we had to abandon that till I can get back down there again and see what went wrong.
In the meantime it looks I need to get back to the specifications and the how-to’s for each version of windows, seeing how no 2 work exactly the same. I have started collecting the information to create a tools specify for checking registy,Running services or lack of, and firewall rules. I found the location in the registry where the firewall rules are written.
I need to write a program that will connect people like my mom with her difficulties. Or others that are just computer challenged.
Thanks again everyone for your suggestions.
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When working with workgroups, and having two PCs called PcA and PcB, you can specify the remote "domain" as a period(.) followed by the backslash (\).
So, you can set the credentials on PcA for accessing all shared resources on PcB by opening a command prompt on PcA (cmd.exe) and type (replace UserAtB with the actual username at PcB):
net use /user:.\UserAtB \\PcB
Regards, E
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Thanks for the Information.
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Just out of badness.
Although to be fair, I suppose my role does include sysadmin.
It is just that it is so god-awful a part that I try not to think of it.
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"I will never again mention that I was the first poster in this forum!"
Yes you will, as often as you can. Wonder who'll be the millionth poster? Think that may take a wee bit longer than over on the light side - this is, plainly, the dark side of CP and I'm only here as a spy for the Jedi... oh, wait, wrong forum...
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." Red Adair.
nils illegitimus carborundum
me, me, me
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I guess I will be the 3rd? I wonder will this count for anything in the future?
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