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Posted 9 Apr 2012

RootAdmin Member FAQ

, 9 Apr 2012 CPOL
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This is an FAQ for all RootAdmin member related questions. It can be modified by any Silver member.

Table of Contents

RootAdmin Membership

  1. Why should I sign up?

    Signing up allows you to:

    • Download ZIP files associated with articles
    • Post messages in SysAdmin questions
    • Bookmark your favourite articles
    • Participate in our surveys
    • Have your own page in the Who's Who list.
    • Have your name, email and signature pre-filled in the discussion board posting pages

    You can still read all articles and discussion boards without registering.

  2. Is it free?

    Yes.

  3. How do I sign up?

    You can join here.

  4. How do I sign in to RootAdmin?

    Enter your logon email address and password in the logon form (top left of the main page) and click "Sign in."

  5. I forgot my password (or never entered one in the first place).

    Click here to retrieve your password. Remember to use the correct box for your email or name; you can use one or the other to retrieve your password.

    If you can't seem to enter the CAPTCHA required, please contact us and we will reset it for you.

  6. I tried to retrieve my password, but it never arrived. Why?

    Either

    1. Your email server is having issues.
    2. Your inbox is full or restricted in some way.
    3. Your mailserver may have blacklisted us. Please check ask your admin to unblock us.
    4. The email address you are using to sign-in is no longer active.
    5. Your email server or client is rejecting RootAdmin email because it thinks the password notice is spam.
    6. You are using an email system that requires the sender to confirm an email that has been sent. We cannot manually confirm emails due to the volume of emails we send. Please disable these systems if you wish to get notifications from RootAdmin.
    7. There is a network issue somewhere between your server and our server.

  7. I can't sign in. Help!

    There are a few things you need to check:

    1. Have you signed up?
    2. You need to log on using your email address, not your name.
    3. Do you have your password? If not, then click here to retrieve your password. If you get the newsletter, then make sure you enter the email address that the newsletter is sent to.
    4. Did you make a spelling mistake when you signed up, or when you tried to sign in?
    5. Have you got cookies enabled? Before you say 'Yes' check that you haven't inadvertently blocked them for The RootAdmin specifically or added The RootAdmin to your restricted sites list in Internet Explorer. We take care to protect your information and your privacy so rest assured we will not abuse the privilege of cookies on your system. You can test for cookies here
    6. Are you using ad-removing software such as WebWasher? This can sometimes cause downloads to fail by blocking cookies.
    7. Do you have an anonymizing firewall or gateway? If so then that may be interfering with your login.
    8. Try clearing your RootAdmin.com cookies. For some people this has helped.

    Some members have reported that when they reset Internet Explorer's security settings back to Default their problems are solved. If you receive errors or are still unable to logon, then please contact us.


  8. The "remember me" button is checked but I keep getting signed out.

    There are a few things you need to check:

    1. Have you got cookies enabled? Before you say 'Yes' check that you haven't inadvertently blocked them for The RootAdmin specifically or added The RootAdmin to your restricted sites list in Internet Explorer. We take care to protect your information and your privacy so rest assured we will not abuse the privilege of cookies on your system. You can test for cookies here
    2. Are you using ad-removing software such as WebWasher? This can sometimes cause downloads to fail by blocking cookies.
    3. Are you viewing the site in Private mode (Firefox), InPrivate (IE) or incognito (Chrome) mode? If so, cookies won't be persisted and so we can't remember you.
    4. Do you have an anonymizing firewall or gateway? If so then that may be interfering with your login.
    5. Try clearing your RootAdmin.com cookies. For some people this has helped.

    Some members have reported that when they reset Internet Explorer's security settings back to Default their problems are solved. If you receive errors or are still unable to logon, then please contact us.

  9. I can sign in but I can't download articles. Help!

    Here are some things to check:

    1. Are your signed in? If not, then check the points above.
    2. Do you have cookies enabled? Cookies must be enabled for downloads to work. Test for cookies here
    3. Is page caching causing a problem? Go back to the article and hit Ctrl+F5 to force a refresh then try again.
    4. Are you using ad-removing software such as WebWasher? This can sometimes cause downloads to fail.
    5. Have you inadvertantly added RootAdmin.com to your 'Restricted sites' list in IE? Go to Internet Options / Security / Restricted Sites. Alternatively you can add The RootAdmin to your Trusted Sites list to ensure cookies aren't blocked.
    6. Have you checked your Privacy settings in IE? Go to Internet Options / Privacy and ensure cookies are enabled. If you only wish to enable cookies for The RootAdmin then hit the 'Edit' button in the 'Web Sites' section of the Privacy Tab and add RootAdmin.com. You should also check that RootAdmin.com hasn't been added to the blocked list!
    7. Are you using a download manager to download files? These can sometimes strip out cookies needed to identify you as a logged on member. Try downloading without a download manager.
    8. Check that your company's firewall or gateway does not block cookies.
    9. Do you have an anonymizing firewall or gateway? If so then that may be interfering with your login.

    Again, some members have reported that when they reset Internet Explorer's security settings back to Default their problems are solved. If you receive errors or are still unable to login then please contact us.

  10. Do I have to create a new account to use RootAdmin, or sign in to my existing account?

    You can read all articles without signing in, but you must be signed in to download zip files and participate in the discussion boards.

  11. I signed up with email address "me@mail.com" and username "Joe Programmer," but when I sign in using "Joe Programmer," it says it can't find my account.

    Please sign in using your email address, not your name.

  12. How do I cancel my membership?

    That makes us sad. Please contact us and tell us what we can do to make RootAdmin better, and barring that we will droop our heads, and do the deed.

  13. I have two accounts, can you merge them into one?

    We can move articles from one account to another but not messages or reputation. If you simply want to use a name or e-mail login your secondary account is currently holding, we can delete the unwanted account. Send us an e-mail with both user names, or RootAdmin IDs, or both e-mail addresses, and we will merge them. Please note, we can transfer articles, but all comments will be lost.

  14. I signed up, but have since changed email addresses (or want to change it to a new one). Help.

    If you are able to log in (if you cannot log in please email us at webmaster[at]RootAdmin.com so we can assist you) click "My Settings" from the dropdown on your user name in the upper right-hand corner: (or simply click this link: http://www.RootAdmin.com/script/Membership/Modify.aspx).

    Once there you should automatically be on the "Account" tab. You will see a field called "Logon email." Input your email there.

    After you have inputted your email, go to the bottom of the screen and click "Save my Settings"

  15. How do I change my user name?

    Sign into your account and click on "My Settings" under the Options menu. There you can change your username provided it is not already taken. If your name already exists, try adding an underscore to your name if you want to include your first and last name.

RootAdmin Groups

  1. How do I create a group?

    Simply go to your settings page and click the 'My Groups' tab to create a new group. Fill in the details and hit 'Create Group' and you're done. See the screenshot below.

    Once you have created a group you will be the administrator for that group. Go back to the 'My Groups' tab in your settings page and you will see a link to your new company. Send this link to those you wish to join your group. When they visit the group's profile page they will be given the option to join your group.

    Once someone has applied to join your group you will see an 'Applicants' tab appear on your member settings page. This will provide access to the list of members who have applied for your group. Simply set their status (accepted, rejected etc) and authority level and hit 'Update' and you are done.

    Members who have joined a group can have the following permission levels:

    Administrator
    Has full control of the group and can control membership to the group.
    Manager
    Can manage material (and make purchases) on behalf of the group, and can change the settings on a group account.
    Author
    Can post material on behalf of the group.
    Member
    Can read internal material within the group. This is the 'general' group member and provides members with the ability to view material posted on behalf of the group that general members can't view, such as pending articles, unpaid job postings, and messages on private message boards (coming soon!)

    A group account can be of the following types

    Organisation
    A business, professional or non-profit group.
    Collaborative Group
    a group structure for those who want to work on stuff together
    Social Group
    a general 'we want to be associated together' group

    You can change your standard member account into a group account on the 'My Settings' page under 'Basic Settings'. Once you have done this other members will see a button on your profile page that will allow them to apply to be a member of your group. You can accept/reject requests by logging in to the group account and visiting the 'Applicants' tab.

License

This article, along with any associated source code and files, is licensed under The Code Project Open License (CPOL)

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About the Author

Sean Ewington
Technical Writer CodeProject
Canada Canada
Sean Ewington is the Content Manager for CodeProject.

His background in programming is primarily C++ and HTML, but has experience in other, "unsavoury" languages.

He loves movies, and likes to say "inconceivable" often, even if it does not mean what he thinks it means.

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