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GeneralRe: Help for VPS sysadmin noob Pin
Vince Yonemitsu18-May-12 5:37
Vince Yonemitsu18-May-12 5:37 
GeneralWhat are the benifits of restarting a Production application servers and Data Base Servers Pin
iroshan harshana9-May-12 23:31
iroshan harshana9-May-12 23:31 
GeneralRe: What are the benifits of restarting a Production application servers and Data Base Servers Pin
Vince Yonemitsu14-May-12 9:11
Vince Yonemitsu14-May-12 9:11 
GeneralRe: What are the benifits of restarting a Production application servers and Data Base Servers Pin
iroshan harshana14-May-12 20:21
iroshan harshana14-May-12 20:21 
GeneralRe: What are the benifits of restarting a Production application servers and Data Base Servers Pin
Vince Yonemitsu27-Jun-12 10:05
Vince Yonemitsu27-Jun-12 10:05 
GeneralWindows Server 8....Fail or Win? Pin
Vince Yonemitsu4-May-12 8:25
Vince Yonemitsu4-May-12 8:25 
GeneralRe: Windows Server 8....Fail or Win? Pin
Member 4937-May-12 9:31
Member 4937-May-12 9:31 
GeneralRe: Windows Server 8....Fail or Win? Pin
Vince Yonemitsu7-May-12 9:33
Vince Yonemitsu7-May-12 9:33 
GeneralRe: Windows Server 8....Fail or Win? Pin
centauricw7-May-12 19:30
centauricw7-May-12 19:30 
GeneralRe: Windows Server 8....Fail or Win? Pin
Vince Yonemitsu8-May-12 7:01
Vince Yonemitsu8-May-12 7:01 
GeneralCommunication betwwen computers Pin
uspatel20-Apr-12 2:37
uspatel20-Apr-12 2:37 
GeneralRe: Communication betwwen computers Pin
Vince Yonemitsu20-Apr-12 5:04
Vince Yonemitsu20-Apr-12 5:04 
GeneralRe: Communication betwwen computers Pin
uspatel20-Apr-12 19:17
uspatel20-Apr-12 19:17 
GeneralRe: Communication betwwen computers Pin
Member 4937-May-12 8:55
Member 4937-May-12 8:55 
QuestionRemote Users Pin
ledtech318-Apr-12 6:48
ledtech318-Apr-12 6:48 
AnswerRe: Remote Users Pin
gavindon18-Apr-12 10:20
gavindon18-Apr-12 10:20 
GeneralRe: Remote Users Pin
ledtech318-Apr-12 10:29
ledtech318-Apr-12 10:29 
GeneralRe: Remote Users Pin
gavindon18-Apr-12 10:40
gavindon18-Apr-12 10:40 
GeneralRe: Remote Users Pin
ledtech318-Apr-12 12:11
ledtech318-Apr-12 12:11 
GeneralRe: Remote Users Pin
gavindon18-Apr-12 12:55
gavindon18-Apr-12 12:55 
GeneralRe: Remote Users Pin
ledtech318-Apr-12 13:10
ledtech318-Apr-12 13:10 
GeneralRe: Remote Users Pin
Vince Yonemitsu18-Apr-12 16:02
Vince Yonemitsu18-Apr-12 16:02 
GeneralRe: Remote Users Pin
ledtech318-Apr-12 16:35
ledtech318-Apr-12 16:35 
GeneralRe: Remote Users Pin
Clive Lumb19-Apr-12 2:13
Clive Lumb19-Apr-12 2:13 
I use Remote Desktop for some friends who aren't too computer savvy.

A good start is to look at Microsoft's instructions^ for setting up RdP on XP. Then branch out to Vista and Win 7 where you have a few more choices (intended to increase security).

If you are intending to use this for remote help on computers that you have made/sold, then before you deliver them add a user account/password for your company and set up the RdP access permissions to allow that user.

If I have correctly understood your query concerning the format to be used for the user name, it will be of the form Computer_Name\User_Name.

However.. and this is a big one, this will not work if the remote user is behind an IPV4 only NATting modem/router, so you will either need to make a VPN connection as suggested above or manually forward the RdP port when you visit the client (and make sure that RdP is enabled in the firewall). The same applies to VNC.

Some alternatives have been mentioned, there is also TeamViewer which I have used successfully through routers.

On the other hand, the Win 7 "ask for help" seems to work about 50% of the time between heterogeneous networks when using a ticket sent by e-mail.
GeneralRe: Remote Users Pin
ledtech319-Apr-12 3:13
ledtech319-Apr-12 3:13 

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